McAfee is the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security expertise and commitment to innovation, McAfee helps home users, businesses, the public sector and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. Our products are unique in how they work together to make security affordable and manageable. These days, the threats are tougher, and the perpetrators are trickier.  As we have for more than 20 years, McAfee delivers superior protection that is trusted by millions of people. Provide phone and email-based technical support to network engineers, sales engineers, customer's technicians, and systems administrators who are diagnosing, repairing and debugging complex hardware and software products
Assist customers in the resolution of problems by determining the severity of problem
Reproduce problems using customer similar hardware/software platform
Follow standard practices and procedures to track problems and perform 100% follow through with the customer
Maintain technical expertise in the assigned product area

Excellent verbal and written communication skills
B.S. in Computer Science or related field
1 year of UNIX experience and 1 year of networking knowledge preferably TCP/IP, Sendmail, DNS and http/https Firewall experience

We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company paid Medical, Dental, and Vision coverage, Paid Time Off, paid Holidays, Stock Options, Flexible Spending Account, Educational Assistance Program, 401(k),  ESPP and more! Please visit us @ www.mcafee.com or apply online @ www.mcafeecareers.com   McAfee Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. McAfee Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


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